Josef Kronbichler
10+ Years in Testing | Former Support Leader | Now Driving Quality Through Consulting
- Role
- Senior Test Architect at Thinqist
- Location
- Bethlehem, PA, US
- LinkedIn followers
- 500 followers
About Josef Kronbichler
I am an experienced Support Manager with a proven track record of success in leading high-performing teams and delivering exceptional customer service. With 11 years of experience in support operations, I excel in optimizing processes, fostering team collaboration, and driving continuous improvement to meet and exceed organizational goals.Throughout my career, I have successfully built and led support teams, overseeing recruitment, training, and development initiatives to align with company standards and values. I played a crucial role in mentoring individuals who progressed from support roles to managerial positions, contributing significantly to our organizational success.I am passionate about customer satisfaction and prioritize building strong client relationships by actively listening to feedback and implementing solutions to enhance the customer experience. Through cross-functional collaboration with departments such as product development, sales, and marketing, I align support initiatives with business objectives and drive customer success.Committed to excellence, I thrive in fast-paced environments and foster a culture of continuous improvement. My expertise in team leadership, process optimization, and customer-centric approach has enabled me to deliver exceptional results and drive business growth.I am now seeking new opportunities to leverage my skills and experiences in support management to make a meaningful impact in a dynamic organization. Let\'s connect and explore how I can contribute to your team\'s success.
Experience
Senior Test Architect
Mar 2024 — Present
Education
Technische Universität Wien
Computer Science
Skills
- Software-Qualitätskontrolle
- Testautomatisierung
- Anforderungsanalyse
- Testing
- Requirements Analysis
- Software Development
- Regressionstests
- Software-Projektleitung
- Agile Methoden
- Projektmanagement
- Testmanagement
- Test Planning
- Quality Assurance
- Software Quality Assurance
- Softwaretests
- Softwareentwicklung
- Project Management
- Test Automation
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