Josef Isfar
Systems Support Administrator @Kings Secure Technologies
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WORK HISTORY
Systems Support Administrator @Kings Secure Technologies
Core Responsibilities:•Provide end-to-end Simpro/Protean system and user support, managing customer onboarding, account setup, contracts, assets, sites, closures, and monthly invoicing with a focus on accuracy and compliance.•Maintain strong data accuracy within Simpro through system audits, data imports, price updates, credit management, and consistent adherence to internal processes.•Deliver system training and guidance to engineers and staff, ensuring effective use of the platform and smooth operational performance across the business.
EDUCATION
The University of Huddersfield
Bachelor's degree
ABOUT JOSEF ISFAR
Driving sales growth through data driven insights. Key milestones at PPG-ACUK: • Launched CRM system & Showpad marketing tool to 170 JDC stores in the UK and got adoption rate to 90% in the first 6 months. Helped disenfranchised teams to get onto a new system and getting them to use regularly. • Continuously outperformed other sales channels on both CRM usage and sales generation though CRM. Task completion rate under my tenure at PPG-ACUK was the highest. • Uploaded sales leads since joining PPG, of them are in Q1 & Q2 2025. • Helped to generate £1.4 million+ in incremental sales through targeted product-focus marketing campaigns in 2024 (self-driven campaign). • Supported £1.5 million in sales in Q1 2025. I help to implement change and execute all areas of Sales Excellence e.g, CRM, Leads & Opportunity generation, Pipeline, and training, to increase sales efficiency & support business growth. Analytical by nature and skilled in Microsoft Excel, Power BI, SAP BI (BEx), and Customer Relationship Management.
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