Josée Massicotte

Customer Service Supervisor @Transcontinental Mirazed

Longueuil, CA

Management of a team of seven project coordinators, responsible for overseeing all customer service operations while ensuring efficiency, quality, and on-time delivery.• Lead the project coordination team to deliver high-quality customer service and ensure efficient order management from intake to delivery.• Optimize internal processes to improve operational efficiency and reduce production lead times.• Oversee project quality control, ensuring compliance with client requirements and company standards.• Collaborate with production teams and other departments to ensure seamless coordination and a smooth customer experience.Skills: Production Planning · B2B · Customer Service / Customer Care · Supervisory Skills · Negotiation