Jose Velazquez
Quality Assurance Analyst at AARP
- Role
- Quality Assurance Analyst at Aarp Services, Inc
- Location
- Arlington, VA, US
- LinkedIn followers
- 500 followers
About Jose Velazquez
I have a diverse professional background: customer engagement, data maximization and…
Experience
Quality Assurance Analyst
Aug 2022 — Present · Washington, DC, US
Advocate for the AARP Member in an Ombudsman capacity by providing a high quality consumer experience, responding to complex and escalated inquiries, including executive-levelLiase between member and provider with support in multiple channels: e-mail, written correspondence, telephone, social, and chatAnalyze data to create relevant, seamless, and memorable experiences across all platformsCollect consumers’ expressed insights regarding their wants, needs, and perceptions about AARP through the Voice of the Consumer (VoC) program and provides input to/for process improvementsManage and update Knowledge Management system used for the Member Relations Team via the SharePoint site
Education
University of California, Los Angeles
Professional Certificate
University of Glasgow
Master of Arts - MA
William & Mary
Bachelor’s Degree
DePaul University
Master of Science - MS
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