Jose Valbuena

About Jose Valbuena

I am an accomplished leader in Workforce and Call Center operations with over 20 years of experience in managing and enhancing customer-facing environments. Bilingual in English and Spanish, I excel in fostering team engagement and driving success in B2C sales, CRM, and revenue growth.In my current role at Russell Cellular, I lead a team of B2B sales professionals dedicated to serving Verizon Wireless clients. My responsibilities include spearheading initiatives to optimize resources, streamline processes, and resolve complex business and customer issues. Through strategic leadership and a focus on aligning operations with corporate objectives, I drive significant market growth and ensure a profitable bottom line.My expertise lies in identifying opportunities for improvement, implementing effective solutions, and nurturing a high-performance culture that supports organizational goals and delivers exceptional results.

Experience

1. Sales Manager

   Russell Cellular

   Jul 2024 — Present · Springfield-Branson, MO, US

Education

• University of Louisiana at Monroe and Arizona State University Schools of Business

  Marketing

  1997 — 2001

Skills

• Analysis
• Leadership
• Customer Experience
• Banking
• Team Management
• Outsourcing
• Service Delivery
• Business Analysis
• Performance Management
• Crm
• Team Leadership
• Call Centers
• Process Improvement
• Call Center
• Change Management
• Workforce Management
• Project Management
• Business Process Improvement
• Operations Management
• Customer Satisfaction
• Bpo
• Forecasting
• Customer Retention
• Customer Service
• Management
• Vendor Management