Jose Sanchez
Manager Telecom Implementation at ServiceTitan
- Role
- Manager Telecom Implementation at ServiceTitan
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Jose Sanchez
Experienced Network Support with a demonstrated history of working in the telecommunications industry. Skilled in Contact Centers, Management, Baseball, Troubleshooting, and Telecommunications. Strong information technology professional with a Bachelor of Telecommunications Management focused in Telecommunications Management from Devry University Long Beach.
Experience
Manager Telecom Implementation
Oct 2021 — Present · US
Provide personnel management and leadership to 8 virtual departmental staff, 5 Technical Specialists consistently exceeding client expectations and ensuring compliance and quality.• Lead the team in taking ~230 customers live each month ensuring a positive customer experience that helped clients innovate their business and resolve workflow management issues. • Maintain the team performance customer satisfaction scores (CSAT) to 4.8 out of 5.• Maintain High NPS scores which exceeded company NPS goals • Collaboratively partner with cross functional teams (Sales, Enablement, RevOps, FP & A, Product Management, Engineering, Marketing, Retention/Renewals/Billing, Customer Success, Technical Support and Legal) to ensure onboarding achievements remain in alignment with departmental and organizational goals.• Develop and manage comprehensive onboarding processes, documentation, dashboards, and reports utilizing Salesforce, Confluence and other proprietary tools to measure success and find areas to improve efficiency, KPI’s and OKR’s.
Education
Devry University Long Beach
Bachelor of Telecommunications Management, Telecommunications Management
1998 — 2001
Skills
- Contact Centers
- Employee Training
- Sports Coaching
- Telephony
- Voip Protocols Sip
- T1
- Leadership
- Networking
- Managed Services
- Voice Over Ip (Voip)
- Hosted Services
- Call Centers
- Ip
- Project Management
- Internet Protocol (Ip)
- Management
- Account Management
- Team Motivation
- Voip
- Baseball
- Cloud Services
- Telecommunications
- Sports
- Customer Service
- Team Leadership
- Troubleshooting
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