Jose Rosario

About Jose Rosario

I am a results-driven Operations Management and Business Transformation Leader (MBA, RN, Lean Six Sigma) with more than seven years of experience optimizing performance, processes, and technology across healthcare and business operations.At Optum (UnitedHealth Group), I led enterprise-wide initiatives that modernized systems, streamlined workflows, and improved service delivery for national operations — consistently achieving measurable impact, including 35% efficiency gains, over $240K in annual savings, and 95% defect resolution pre-launch on technology implementations.I specialize in turning complexity into clarity, aligning people, process, and technology to create scalable systems that drive measurable outcomes. Leveraging data analytics, automation, and continuous improvement, I have transformed underperforming departments into high-performing, compliant, and data-driven operations management environments.My leadership philosophy centers on empowering people to take ownership, fostering collaboration, and sustaining long-term results through clarity, accountability, and data transparency.Recognized with multiple leadership awards, including Optum’s Innovation Catalyst, Operational Excellence, and Leadership Excellence Awards, I bring a proven record of leading teams through large-scale change with measurable results.Core Strengths:• Operations Management & Strategy• Process Improvement (Lean Six Sigma / Agile)• Operational Excellence & Business Optimization• Data Analytics and KPI Dashboards (Power BI, Tableau, Excel)• Change Management and Cross-Functional Leadership• Program and Project Management• Healthcare Operations and Compliance (NCQA, URAC, CMS)Passionate about building inclusive, data-driven systems that improve outcomes for both organizations and the people they serve.Always open to connecting with fellow professionals passionate about operational excellence and continuous improvement.Open to remote or hybrid Operations Management roles within the United States or Kissimmee, Florida.

Experience

1. Founder & Principal Consultant

   Smoothex Solutions

   Jan 2025 — Present · US

   Helping healthcare and business organizations streamline operations, improve quality, and enable technology-driven growth. I partner with executives and cross-functional teams to design Lean and data-driven process improvements that enhance performance and reduce cost.Key Highlights:• Lead process optimization and operational readiness projects for healthcare clients, aligning KPIs and compliance metrics to improve efficiency and reporting accuracy.• Build dashboards to visualize trends and enable data-based decisions across clinical, operational, and administrative functions.• Advise on workflow automation, SOP development, and cross-functional collaboration strategies that drive measurable improvement in turnaround time, audit readiness, and team performance.• Deliver organizational assessments and change-management plans rooted in Lean Six Sigma and Agile frameworks.Focus Areas:Healthcare Operations | Process Excellence | Data Analytics | Quality & Compliance | Strategic Planning | Digital Transformation

Education

• Universidad Metropolitana

  Bachelor's degree, Registered Nursing/Registered Nurse

  2015 — 2016

• Metropolitan Business Academy

  High School Diploma

• EDP College of Puerto Rico Inc-San Sebastian

  Associate's degree, Registered Nursing/Registered Nurse

  2012 — 2014

• Polytechnic University of Puerto Rico

  Master of Business Administration - MBA, Quality Management

  2019 — 2021