Jose Rodriguez

About Jose Rodriguez

DevOps team lead with a focus on improving observability, automation, DR coverage, Supply chain management & eliminating system inefficiencies while increasing stability and increased savings across multiple regions.Mentored team members into embracing generative AI to accelerate automation implementation and documentation generation. Increasing productivity and following best practices to ensure the security, scalability, and reliability of the applications.Implemented Disaster Recovery coverage by improving architecture and procedures for failover tests.Have been effective and efficient in virtual work environment.

Experience

1. Senior Engineer, Applications Support

   Holley

   Jul 2025 — Present

   Lead L2/L3 support for a portfolio of enterprise SaaS/COTS apps; troubleshoot complex issues, perform RCA, and drive durable fixes with vendors, infra, and dev teams.Partner with business stakeholders to understand workflows and pain points; prioritize requests and translate feedback into actionable improvements.Serve as the application SME and quality champion for support consistency and knowledge sharing (SOPs, FAQs, troubleshooting guides).Tools & Focus Areas: PowerShell, Halo/Jira; remote support; SSO/provisioning; knowledge base management; Microsoft 365/SharePoint; DocuSign; Windchill; Empower; Brandfolder; HubSpot; RingCentral.

Education

• Middle Tennessee State University (MTSU)

  Bachelor's