Jose Perez

About Jose Perez

Accounts Managed: Amazon, Facebook, Apple, Safeway headquarters, Hitachi Global, Casino M8trix, Abbot Laboratories, CB Richard Ellis, Children\'s Discovery Museum, Boston Scientific, Stanford University, Nvidia, Juniper NetworksAs a representative of our company, I take ownership of accounts and grow them to their full potential. Duties including assisting with customer inquiries to managing employees\' onsite to helping maintain long-term customer relationships.* Manage the day-to-day operations of the field crews in their performance of contractual and extra-contractual work.* Collaborate with the VP of Operations to develop and implement plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives of the company.* Motivate and lead a high-performance team; atract, recruit and retain required members of the team not currently in place; provide mentoring.* Manage policy in the areas of quality, cost reduction, complete and on-time delivery, safety, customer satisfaction, visual controls and performance measures.* Review analyses of all activities, costs, operations, and forecast data to determine progress toward stated goals and objectives.* Confer with VP of Operations to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.* Oversee key projects, processes and performance reports, data and analysis.* Supervise management of in-house and outside personnel.* Conduct regular training sessions for employees on job procedures and safety.* Conduct meetings with supervisors to review ongoing work, procedures, problems.* Conduct job-site visits/inspections as necessary to ensure company quality.* Evaluate the performance of those employees reporting to me based on the standards of performance.* Meet with the customer, on a regular basis to ensure the customer\'s needs are being met, and to solicit additional work outside the contract.

Experience

1. North America Facilities & Security Manager

   TELUS Digital

   Feb 2026 — Present · US

   Manage all facilities and security operations in USA and Canada.

Education

• De Anza College

  Business

  1999 — 2001

Skills

• Bilingual
• Customer Service
• Cpr Certified
• Osha Certified
• Business Development
• Leed Projects
• Long-Term Customer Relationships
• Hiring Practices
• Sales Management
• B2b
• Budgets
• Facility Management (Fm)
• Janitorial
• Retaining Customers
• Training
• Customer Satisfaction
• Cold Calling
• Oracle Applications
• Problem Solving
• Operations Management
• Account Management
• Time Management
• Salesforce.com
• First Aid Training
• Staff Mentor