Jose Ortiz
Vendor Management Professional CX Experience
- Role
- Technical Support Supervisor at Ezee Fiber
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Jose Ortiz
With over 20 years of experience in technical support and operations supervision, I…
Experience
Technical Support Supervisor
Feb 2024 — Present · Houston, TX, US
Supervise a team of 18 technical support agents, focusing on coaching and training for exceptional service. • Monitor performance metrics to identify improvement areas, enhancing efficiency and customer satisfaction. • Manage escalations and complex issues, ensuring timely resolutions for customers. • Implement process improvements, reducing agents\' available time off queue by 15%.
Education
Brooklyn College
Bachelor of Science - BS
1990 — 1996
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