Jose Nunez
Custom Jewelry Account Manager
- Role
- Custom Jewelry Account Manager at Diamonds Direct
- Location
- Queens, NY, US
- LinkedIn followers
- 500 followers
About Jose Nunez
Detail-oriented operations expert with 8+ years of experience in product catalog…
Experience
Custom Jewelry Account Manager
Feb 2024 — Present · New York, NY, US
As a Custom Jewelry Account Manager, I oversee the full lifecycle of high-value bespoke jewelry orders, acting as the primary point of contact for store associates, vendors and production teams. I support internal sales staff by providing accurate quotes, timelines, and sourcing guidance, ensuring that their clients receive a seamless and timely experience from design approval to final delivery — all while maintaining profitability and operational efficiency.Key Contributions- Managed full lifecycle of bespoke orders valued up to $50K+, from CAD approval to final delivery- Maintained real-time pricing and inventory visibility using Excel-based workflows- Reduced fulfillment errors by 20% through proactive coordination with vendors and store teams- Delivered accurate quotes and timelines via Salesmate CRM, improving client repeat rate by 15%- Ensured data accuracy across order specs, images, and pricing—while staying RJC-compliant
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