Jose A. Negron
Energetic Customer Experience Manager | Program Manager | Project Manager | Product Manager | Customer Focused | Customer Loyalty
- Role
- Customer Experience Manager at T-Mobile
- Location
- Bloomfield, NJ, US
- LinkedIn followers
- 500 followers
About Jose A. Negron
I am a highly detail-oriented project collaborator with a solid background in the…
Experience
Customer Experience Manager
Apr 2020 — Present · NJ, US
As a Customer Experience Manager, I am dedicated to enhancing and optimizing the customer journey to ensure the highest level of satisfaction. My primary responsibility centers on orchestrating a seamless and exceptional experience for our valued customers through a strategic focus on frontline delivery.I work diligently to uphold the T-Mobile brand\'s reputation for outstanding customer service across all channels and brands. I am committed to achieving customer delight and loyalty through a relentless pursuit of excellence in the customer experience journey.**Key Responsibilities**• Overseeing product launches, service programs, and operational initiatives to provide the best possible customer experience.• Drive program improvements to ensure a differentiated post-launch and beyond experience.• Recommend requirements for new products, services, and processes, prioritizing customer, and frontline.• Advocate on behalf of the customer to ensure a front-line employee process experience exists.• Lead and coordinate across Care to ensure deliverables are completed and frontline support is provided.• Monitor post-launch performance and experience, so follow-up actions are completed.• Analyze post-product launch results and customer/frontline experience; document lessons learned.
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