Jose Mendiola
Experienced Retail Operations Manager with a focus on Sales Growth | Proven Results in Team Motivation and Operational Efficiency | Expertise in Retail Leadership
- Role
- Customer Experience Manager Customer Journey Mapping, Service Excellence at IKEA
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Jose Mendiola
I’ve always believed that every experience shapes us in unexpected ways. After spending…
Experience
Customer Experience Manager Customer Journey Mapping, Service Excellence
Jan 2024 — Present · US
As a Customer Experience Manager at IKEA, the focus is on crafting memorable shopping experiences that truly resonate with customers. With over 25 years in retail leadership roles at Trader Joe\'s and Sendik\'s Food Market, there\'s a deep passion for enhancing operational efficiency. Recently achieved a Happy Customer Satisfaction Score of 84.5 by implementing targeted service excellence strategies that transformed how customers interact with our brand. Collaborating with various teams has streamlined inventory management processes reducing holdings of order cancellations by over 20%. This role is about more than just managing; it’s about inspiring teams to elevate customer experiences every single day while fostering loyalty and engagement among our clientele.Competencies: Team Leadership, Customer Experience Enhancement, Inventory Management Optimization
Education
California State University-Northridge
Political Science and Government
Skills
- Management
- Leadership
- Microsoft Word
- Microsoft Office
- Sales
- Research
- Store Management
- Training
- Cashiering
- Microsoft Excel
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