Jose Mendez

About Jose Mendez

With over 10 years of customer service experience and by utilizing my background in communications/information technology, I strive to be technically focused and customer oriented to become a strategic partner in the implementation and execution of business initiatives.Skills-Project management/planning- A great understanding in computer hardware and software, to include building and programming computers- Experienced with Windows/IOS/MAC- Customer service oriented- Proficient at understanding electronic and mechanical principles and concepts- Ability to comprehend schematics, drawings, blueprints and wiring diagrams.

Experience

1. Computer System Analyst, Av IT Project Manager, & Av Tech Lead

   Lockheed Martin

   Dec 2018 — Present · Orlando, FL, US

   Coordinate and work on multiple IT and AV Projects, participate with other team members and third party vendors on joint projects and perform cross functional tasks to completion with follow up.As AV Technician Lead, duties are to coordinate, manage, and arrange audio and video services for users. This can include setting up and conducting videoconferencing (VTC), digital signage (Noventri, BrightSign, etc), or transcoding of video production materials. Also responsible for directing the duties of additional AV technicians assigned to the team and the upkeep of current AV equipment, as well as the purchase and installation of new equipment for both unclassified and classified spaces.Provide end user support in multiple IT disciplines to include: mobile technologies, VPN solutions, Audio Visual, and software distribution tools (e.g; AirWatch, SCCM, CM2012)Assist users with Tier 2 Desktop Operating system support, network connectivity support to the site (LAN & WAN), and all associated troubleshooting. Interact with end users to successfully obtain end user requirements, confirmed through related work experience and provide professional level technical customer service and support.