Jose Martinez
Solution Architect | Intelligent Automation & Knowledge Modernization in Enterprise IT | IT Strategy & Operations
- Role
- Sr Associate - Application Integration & Support at Santander US
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Jose Martinez
Forward-thinking Solution Architect with 15+ years of experience driving enterprise-scale…
Experience
Sr Associate - Application Integration & Support
Sep 2015 — Present · PA, US
Led the end to end lifecycle of enterprise system deployments; including Appian, MoveIT, Infolease, and nCino, by aligning business requirements with secure and compliant IT solutions across a highly regulated banking environment- Acted as the key liaison between business stakeholders and technical teams, translating complex requirements into scalable, maintainable system architectures compliant with J-SOX, PCI, and ISO standards- Designed and delivered resilient hybrid architectures leveraging Windows Server, RHEL, SQL Server, Apache, Tomcat, and IIS, supporting mission-critical systems accessed by over users- Directed cross-functional global teams and vendors to deliver integrations, perform risk assessments, and lead security reviews; ensuring operational continuity and compliance across on-prem and cloud (AWS, Azure) environments- Spearheaded AI and automation initiatives, including the successful design and deployment of a Retrieval-Augmented Generation (RAG) pipeline integrating local large language models, embeddings, and internal knowledge repositories to enhance enterprise knowledge accessibility and decision-making- Piloted the use of agentic automation to streamline documentation, deployment, and troubleshooting workflows; reducing resolution time and onboarding effort for global support teams- Delivered comprehensive operational readiness through transition planning, knowledge base curation, and process automation; significantly reducing escalations and improving cross-team efficiency- Successfully managed a data center migration impacting 40+ business-critical applications with zero unplanned downtime- Earned multiple AI certifications, including IBM RAG and Agentic AI, IBM Generative AI Fundamentals, IBM Generative AI for Growth Marketing, and Google Cloud Generative AI, further strengthening the team’s innovation capabilities.
Education
Tecnológico de Monterrey
Bachelor of Science - BS, Computer Science
Instituto Politécnico Nacional
Bachelor of Engineering - BE, Computer Engineering
2004 — 2009
Tecnológico de Monterrey
Master of Science - MS, Artificial Intelligence
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