Jose Romero

About Jose Romero

I’m a dedicated professional with 8+ years of delivering high-value, complex technology consulting for industry-leading companies like Atlassian. I align with customers throughout solution design, scoping, negotiation, etc, enabling key business outcomes as a go-to technical resource. I also forge lasting relationships and maintain excellent support, facilitating the end-to-end sales process and consistently exceeding all expectations. Key areas of specialization:Solutions Consulting / Design & Engineering / Value Selling / Product Expertise / Software Development / Negotiation Project Management / Documentation / System Administration / Performance Development / Requirements GatheringSelected highlights from my career:Mastered products at Atlassian, streamlined methods for processing bugs and change requests, and built top-tier solutions in additional systems that were adopted as a gold standard.Handled all aspects of software system administration (Atlassian products, Salesforce, NetSuite) and provided trusted training to new hires on related topics.Drove major organization-level programs and initiatives, performed UAT, and received commendations for dedication, strong team collaboration, and attention to detail.Promoted to a product expert at HotSchedules and managed accounts simultaneously; sought by leadership to influence high-level account planning.In my free time, I enjoy real estate investing, traveling, and nature walks. I look forward to meeting you! You can reach me at m•••@josemromero.com.

Experience

1. Senior Enterprise Application Programmer

   Dropbox

   Apr 2025 — Present

   I’m thrilled to join Dropbox as an Atlassian Administrator on the Corporate IT Engineering Team, helping shape the future of work in a Virtual First environment. In this role, I manage and optimize our Atlassian suite, including Jira Cloud and Confluence, to empower seamless collaboration and productivity for over global Dropboxers. Key responsibilities include- Leading the migration from Jira on-premises to Jira Cloud, ensuring a smooth transition and alignment with Agile SDLC best practices- Designing and implementing workflows, automations, and integrations to streamline processes and enhance efficiency- Providing technical support, training, and documentation to drive user adoption and best practices- Collaborating with cross-functional teams, including the PMO, to deliver enterprise-level solutions that meet Dropbox’s high standards- Maintaining system performance, security, and scalability while exploring innovative Atlassian features and Marketplace plugins.I bring deep expertise in Atlassian tools, workflow customization (e.g, ScriptRunner, automation rules), API integrations, and a passion for problem-solving and continuous improvement. This role allows me to combine technical expertise with strategic thinking to create intuitive, human-centered technology solutions that support Dropbox’s mission to make work more joyful and impactful for millions worldwide. I am excited to contribute to Dropbox’s bold vision to design a more enlightened way of working!

Skills

• Html
• Lost Prevention
• Customer Service
• Fraud Prevention
• Conflict Resolution
• Saas
• Cloud Computing
• Sales Training
• Confluence
• Jira
• Lunix
• Sales
• Software as a Service (Saas)
• Microsoft Sql Server
• Netsuite
• Css
• Cloud Applications
• Sass
• Troubleshooting
• Ruby on Rails
• Web Applications
• Javascript
• Account Management