Jose L. Madrigal

About Jose L. Madrigal

I believe that the best business results come from understanding people. With a background in Psychology and Social Behavior from UCI and early experience as a Behavioral Therapist, I’ve built a career on the intersection of human motivation and operational excellence.Currently, as a CX // Finance Manager II, I bridge the gap between financial targets and client satisfaction. I don\'t just manage a branch; I develop talent, oversee complex financial contracts, and drive profitability through data analysis and strategic partnerships. My goal is to lead teams that are not only high-performing but also empathetic and community-focused.

Experience

1. Cx Finance Manager Ii

   Enterprise Mobility

   Mar 2025 — Present · Vista, CA, US

   Financial Management & Contracting: Manage the full contract lifecycle from origination to funding via RouteOne, acting as the liaison between the branch, corporate, and lenders. oversee secure document logistics (packaging/shipping) for time-sensitive contracts and manage cash/check reconciliation to ensure profitability.• Business Sales & Development: Manage Business Sales (B2B) accounts and partner with local organizations to drive lead generation. Utilize Salesforce, VIC, and Grapevine to track leads, manage pipeline, and maximize inventory turnover.• Operational Leadership: Analyze weekly/monthly reports to project sales and identify profit opportunities. Lead daily team meetings, mentor staff, and manage timesheets and professional development.• Compliance & Regulatory: Execute all vehicle registration and titling processes using DMV Desk, ensuring strict adherence to state and federal regulations.• Customer Experience: Resolve complex escalations and ensure the team maintains high CSI scores through effective service strategies.

Education

• UC Irvine

  Bachelor's degree, Psychology and Social Behavior

  2015 — 2019

• San Pedro Marine Science/Math Science/Technology Magnet High School

  High School Diploma

  2011 — 2015

• Marymount California University

  General Studies

  2013 — 2015

• UC Irvine

  Pharmaceutical Sciences

  2015 — 2016