Jose Javier Zapata

Lean Six Sigma Improvement Coach @Fluxient

US

Managed implementation of a new healthcare services focus in critical patient care, achieving 100% on-time implementation and compliance• Led benchmarking, diagnostics, and continuous improvement programs aligned with ISO 13485 and FDA standards, resulting in 15% improvement in quality metrics• Facilitated Lean training workshops, including Kaizen, TPM, VSM, and Change Management methods, reaching over 90% of employees and contributing to 20% improvement in process efficiency• Directed Warehouse and Receiving department Kaizens, reducing non-value-added activities and increasing on-time delivery by 20%• Championed Equipment Tracking system (ENCOMPASS) and governance process implementation, reducing equipment rental expenses by 15%• Oversaw PAR simplification and standardization, improving PAR level by 15% and staff engagement by 20%• Supervised VBO (Vendor Bill Only) 100% vendor enrollment, achieving 98.5% billing process efficiency

Inter American University of Puerto Rico, San German Campus

Bachelor of Science - BS

United States Army Schools & Centers

Non-commissioned Officer