Jose Guzman
Customer Service, Warehouse & Distribution Operations
- Role
- Customer Service Specialist at Rim Logistics, Ltd
- Location
- Santa Fe Springs, CA, US
- LinkedIn followers
- 500 followers
About Jose Guzman
Professional, punctual, perceptive and analytical. Proficient with Microsoft Office Software (Outlook, Power Point, Word, Excel) and iOS Apple products. General business and office skills such as data entry, use of copier, Fax, Zebra Label and postage machines. Software skills include experience with Deposco, CargoWise, Salesforce, TMS and others. Responsibilities include; Coordinate with Inbound/Receiving team on any delays or issues that might affect the input of freight into inventory and identify and resolve inventory discrepancies. Customer Service, monitor live orders. Database entry, run reports, enter orders, quoting, shipment booking, invoicing, and problem solving for customers with a primary focus on inventory analysis. •Strengths: Diligent, Problem Solver, Detail-oriented, Knowledgeable and Pragmatic. •Excellent typing abilities (60+WPM) with certification. • Experience working with multiple carriers (ABF, ESTES, Old Dominion, XPO, Central Transport, Road Runner, TQL, Circle Logistics). •Proficient with web-based apps such as; AMAZON Vendor Central (AVC), AMAZON WEB Service (AWS), AFS (Trade-Pro), Blacksmith, CargoWise, Demantra, Deposco, EDI, Exceedra, Interflex, Gen-Web, SAP, Salesforce, TMS and more. •Experienced Foodservice Bid Coordinator with knowledge of Bid proposals processing for LAUSD K-12 schools, Theme Parks, Colleges, Prisons, Cruise Lines, various non-profit agencies. Processed RFP’s, Trade Spend programs, renewed expiring contracts, tracked billing and resolved disputes regarding unpaid invoices and deductions. Experience with Food Distributors (Sysco, US Foods, Gold Star, PFG, Shamrock, PFG, Vistar) and more.0
Experience
Customer Service Specialist
Oct 2021 — Present · Santa Fe Springs, CA, US
Provide excellent customer service to clients with shipments; assist with additional information on services needed. Quoting, shipment booking, invoicing, and problem solving for customers with a primary focus on inventory analysis.• Coordinate with Inbound/Receiving on any delays or issues that might affect the input of freight into inventory (damage, no packing slip, QC, etc.) Identify and resolve inventory discrepancies.• Database entry, running reports and entering orders using web-based apps. Proficient with Deposco, Sales Force and many others. • CargoWise Certified Operator (CCO) Certification covers a range of fundamental industry concepts, assesses and validates core CargoWise technical knowledge• Provide inventory management and reconciliation, both physical and systematic cycle counting.
Education
Rio Hondo College
Associate of Arts - AA
1998 — 2001
East Los Angeles Occupational Center Los Angeles
Business/Office Automation/Technology/Data Entry
2021 — 2021
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