Jose Garcia
Information Technology Help Desk Manager @Tata Consultancy Services
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WORK HISTORY
Information Technology Help Desk Manager @Tata Consultancy Services
Chicago, IL, US
Responsible for providing technical support and managing the lifecycle of end-user computing (EUC) devices like laptops, desktops, and peripherals, including installation, configuration, troubleshooting, maintenance, and updates, ensuring smooth operation for users within a client environment, often leveraging tools like SCCM and ServiceNow while adhering to established ITIL foundations and process practices.
EDUCATION
Instituto Tecnológico de Morelia
Bachelor's degree, Computer and Information Sciences and Support Services
University of Phoenix
Master of Computer Applications - MCA, Computer/Information Technology Administration and Management
ABOUT JOSE GARCIA
As a Mexican-American professional, I bring diverse perspectives that enrich my team and…
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