Jose Francisco R.
MSc. Information Technology | Systems Analyst | Project Management | Service Management | Oracle SME |
- Role
- Senior Application Analyst at Softtek
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Jose Francisco R.
Results-driven IT professional with a Master on IT and Information Systems Management Major with 10 years of experience leading high performing teams to exceed customer expectations and overall 20 years of experience in IT as Functional and Technical Consultant for Oracle CRM/ERP/VCP solutions hosted on Premise or Cloud across multiple industries like Aviation, Telecom, Consumer Goods (Production and Distribution), Federal Government, Pharmaceutical storage and distribution, Banking and Financial Services.Proven track record in streamlining operations, increasing customer satisfaction, and optimizing service delivery processes, committed to delivering exceptional results and fostering strong client relationships.Seeking to leverage my expertise in team management, customer service, problem-solving, conflict resolution and process improvement skills to contribute to the success and growth of a dynamic organization.SKILLSIncident Response Management IRM | Site Reliability Engineering SRE | Service Management | ITIL | Failover - DR | Deployment Management | Project Management with Waterfall & Agile | Fit-Gap analysis & Solution Design | Transition and cutover Strategy | Oracle Applications ERP-CRM-SCM | Cloud Computing SaaS- PaaS - IaaS | Siebel CRM Loyalty | Siebel CRM Marketing | Siebel CRM Call center | Siebel CRM Sales | Oracle Sales Cloud | EBS R12 SCM/VCP Modules | EBS Demand Planning | EBS Inventory Management | EBS Warehouse Management | EBS Advanced Supply Chain Planning | Demantra | Demand Management | Predictive Trade Planning | Oracle DB 11g - 12c | Oracle Data Integrator | PL/ SQL | IT strategy consulting | Oracle AIM/OUM methodology | Information system security | Data Modeling UML | System Lifecycle Methodology | JIRA | Ansible | Linux | shell scripting | Virtualization VM | AWS Cloud Practitioner
Experience
Senior Application Analyst
Mar 2016 — Present · Dallas, TX, US
Education
Universidad Anáhuac
Master, Information Technology
2009 — 2011
Universidad Anáhuac
Strategic Management Diploma - Mini MBA, Business Administration and Management, General
2013 — 2013
Universidad La Salle, A.C.
Bachelor, Information System
2002 — 2006
Universidad Anáhuac
Major, Information System Management Specialist
2007 — 2009
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