Jose Forgiarini
Area Manager with Expertise in Analytics | | Multi-Unit Management | Customer Success | Coaching & Mentoring | SaaS Onboarding | Training & Implementation | Fluent in Portuguese
- Role
- District Manager at Le Papagayo
- Location
- Carlsbad, CA, US
- LinkedIn followers
- 500 followers
Experience
District Manager
Jul 2023 — Present · Carlsbad, CA, US
Area Manager | Le Papagayo – Carlsbad, CAJul 2023 – Present• Led onboarding and training for 200+ staff during implementation of new tech platforms (Toast POS, payroll software, digital scheduling).Functioned as the “account owner” for internal teams, resolving escalations and ensuring service continuity—aligned with Customer Success role responsibilities.Ran quarterly business reviews (QBR-style) through P&L analysis, revenue metrics, labor forecasting, and performance reporting.Used tools like Asana and HotSchedules to coordinate multi-location operations and workforce management.Built and coached leadership teams to improve guest experience, retention, and service delivery across $14M in annual revenue.
Education
Pontifícia Universidade Católica de São Paulo
Bachelor's degree, Economics
1996 — 2000
Skills
- Fine Dining
- Customer Oriented
- Hospitality
- Restaurant Management
- Culinary Management
- Catering
- Marketing Strategy
- Menu Development
- Hospitality Industry
- Culinary Skills
- Customer Satisfaction
- Hospitality Management
- Wine
- Restaurants
- Food & Beverage
- Banquets
- Customer Service
- Management
- Hotels
- Marketing
- Food
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.