Jose Febus

Behavioral Health Call Center Manager @Cencal Health

Behavioral Health Call Center Manager is responsible for the management of the Behavioral Health (BH) Call Center operations. The Behavioral Health Call Center Manager is responsible for ensuring accurate and efficient handling of all member and provider calls, continuity of care requests, support referrals between County ACCESS lines, support and triage crisis and escalated calls, clinical consultations with providers, the accuracy of call tracking for all calls, and supervision of Behavioral Health Call Center Supervisor. Includes monitoring of staff\'s phone queue adherence, phone call monitoring for quality assurance, handling escalated Behavioral Health calls for members needing to speak with a manager, monitoring performance related to established goals for the department and regulatory requirements