Jose F.
Software Technical Support @MVP One
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WORK HISTORY
Software Technical Support @MVP One
Chicago, IL, US
Respond to customer inquiries via phone, email, and chat through SalesForce, offering troubleshooting and solutions for CMMS software-related issues• Identify and resolve software technical issues by analyzing logs, settings, configurations, and identifying root causes of problems • Resolve a wide range of issues related to installation, software updates, compatibility, and performance optimization• Escalate unresolved or complex issues to DevOps, UX/UI, or Reporting for further troubleshooting• Provide basic training to customers on software features and best practices to ensure full utilization of the software• Assist in the testing of new versions of software to ensure functionality and identify potential bugs• Aid in finding critical issues and suggesting fixes to enhance application stability and user experience• Use Salesforce to document and track bug reports, and did manual testing to find bugs in our mobile applications and desktop website• Regularly suggest updates to knowledge base content based on insights into what would be most helpful to users.
EDUCATION
University of Maryland Global Campus
Associate's degree, Computer Studies
University of Maryland Global Campus
Bachelor of Science - BS, Cybersecurity Technology
ABOUT JOSE F.
MVP One is cloud-based CMMS / EAM (Computerized Maintenance Management System /…
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