Jose Casasola
Senior Product Manager, IVR & Conversational AI | Strategic Leader in Voice-First Customer Experience & AI Innovation
- Role
- Senior Product Manager Ivr & Conversational Ai at GEICO
- Location
- Rogers, AR, US
- LinkedIn followers
- 500 followers
About Jose Casasola
Thrilled to announce my exciting new chapter as Senior Product Manager, IVR & …
Experience
Senior Product Manager Ivr & Conversational Ai
Jun 2025 — Present · Chevy Chase, MD, US
Leading product strategy and roadmap for GEICO\'s IVR platform and conversational AI solutions- Driving development and execution of voice-first customer experience initiatives, from concept to launch- Collaborating with cross-functional teams (engineering, design, operations) to deliver high-impact, self-service solutions- Leveraging expertise in NLP, speech recognition, and AI to optimize user experience and business outcomes- Monitoring IVR performance metrics and iterating on conversation flows for continuous improvement.
Education
Instituto Politécnico Nacional
Bachelor's degree
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