Jose Cadena
Sr. Director of Collections, Analytics and Technology at Fiserv
- Role
- Sr Director of B2b Collections, Analytics and Technology at Fiserv
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Jose Cadena
Bilingual Executive with 20+ years of global leadership experience in collections, portfolio management and operations across North America, Europe and India. Recognized as a transformational leader who revitalized underperforming organizations, build high-performance teams and delivers sustainable double-digit growth through AI driven innovation, omni-channel strategies, and compliance excellence. Proven expertise in optimizing $1.2B+ portfolios, scaling self-service platforms, and implementing cost-effective, digitally enhanced recovery solutions that drive profitability while strengthening client trust.
Experience
Sr Director of B2b Collections, Analytics and Technology
Oct 2024 — Present
Education
ESEI International Business School Barcelona
Master’s Degree, Business, Management, Marketing, and Related Support Services
2014 — 2015
Universidad Camilo José Cela
Master’s Degree, Business Administration and Management, General
2014 — 2016
Skills
- Debt Management
- Bpo
- Mergers & Acquisitions
- Credit Risk
- Credit Analysis
- Credit Cards
- Financial Risk
- Strategic Planning
- Mortgage Lending
- Fdcpa
- Analysis
- Loan Servicing
- Debt Settlement
- Credit
- Management
- Call Centers
- Business Development
- Default
- Project Management
- Mortgage Servicing
- Accounts Receivable
- Fcra
- Financial Analysis
- Payments
- Change Management
- Process Improvement
- Customer Service
- Vendor Management
- Executive Management
- Operations Management
- Financial Services
- Outsourcing Management
- Outsourcing
- Budgets
- Finance
- Loss Mitigation
- Skip Tracing
- Microsoft Office
- Strategy
- Call Center Development
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