Jose Alfredo Merchan
Senior Sales Engineer | Senior Solutions Consultant | SaaS | Contact Centers | AI | ITSM - ITAM
- Role
- Senior Sales Enginer - Cx Tech at Concentrix
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Jose Alfredo Merchan
I bring over a wealth of experience in technical sales of business software and cloud solutions. I am an exceptional problem-solver who is constantly seeking new opportunities to learn and improve. My expertise focused in two major technology fields: Enterprise Service and Asset Management; and Customer Experience. I possess extensive experience in working with top-of-the-line contact center technologies such as Avaya, Genesys, and Amazon Connect. I am currently expanding my knowledge of conversational AI applications. In my most recent professional experience, I utilized my customer experience skills to branch out into the Employee workflows and Asset Management & Security fields. Thanks to my proficiency in programming languages such as Javascript and Python, I can easily integrate business software applications using APIs, ensuring a smooth and hassle-free integration process. With my fluency in English, Spanish, and Portuguese, I can effectively communicate with customers and partners from diverse backgrounds. I am always up for a challenge and enjoy working with cutting-edge technologies to bring the best possible solutions to the table.
Experience
Senior Sales Enginer - Cx Tech
Mar 2025 — Present · US
Designed and implemented innovative customer experience (CX) journeys for leading brands to drive business growth.• Collaborated with cross-functional teams to create solutions that enhance customer experiences and increase revenue.• Utilized strong analytical skills to identify opportunities for improvement and drive strategic decision-making.
Education
University of Saint Thomas
Bachelor's degree, Electrical and Electronics Engineering
1991 — 1997
Skills
- Professional Services
- Sip
- Cti
- Marketing Strategy
- Business Development
- Ip
- Go-to-Market Strategy
- Consulting
- Unified Communications
- Call Logging
- Network Design
- Sip Trunking
- Wan
- Video Conferencing
- Enterprise Software
- Telephony
- Workforce Management
- Solution Selling
- Voice Over Ip (Voip)
- Ivr
- Cloud Computing
- Mobile Devices
- Competitive Analysis
- Customer Experience
- Avaya
- Managed Services
- Management
- Saas
- Wireless
- Customer Relationship Management (Crm)
- Call Center
- Strategy
- Contact Centers
- Session Initiation Protocol (Sip)
- Team Leadership
- Acd
- Telecommunications
- Product Management
- H.323
- Voip
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