Jose de Cruz

Experience

1. Software Engineer

   Cisco

   Jan 2022 — Present · New York, NY, US

   Integrated MSW to simulate backends, saving 8 hours of development time per sprint (TypeScript, React, GraphQL)- Built a resource-locking system that prevents 15+ daily data conflicts in multi-user editing (TypeScript)- Resolved high-priority Webex Contact Center API issues, closing 50+ technical tickets (Scala)- Developed a “Build Once, Deploy Anywhere” Docker setup, cutting environment setup by 20 minutes per deployment (Bash, Groovy, Docker, Jenkins, TypeScript)- Enabled paste in restricted Flow Designer nodes via Clipboard API, saving 5 minutes per configuration (TypeScript, React)- Standardized 5+ environments with a TAP suite, automating 200+ data center validations (Selenium, Bash, Robot Framework)- Added JSON export/import for Flow Designer, saving 15 minutes per flow recreation (TypeScript, Node.js)- Built a self-correcting API gateway for Webex flows that recovers about 80 failed CRM/billing calls and removes 120 IVR error exits per day (Node.js, Fastify, Zod, LangChain.js)- Designed a multi-agent LLM consensus engine that fixes 40 low-confidence answers per calls and unlocks 300 extra self-service resolutions daily (Node.js, Go, Redis, gRPC)- Implemented a real-time compliance engine that cuts AHT from 8 to 7 minutes and surfaces 200 at-risk calls out of weekly (Python, FastAPI, WebSockets, Qdrant)- Created an LLM guardrail proxy that corrects 300 risky responses per requests and saves about 500 dollars a month via cached answers (Java, Spring Cloud Gateway, LangChain4j, Redis)- Delivered a sentiment routing service that escalates 150 frustrated callers and avoids 60 follow-up calls daily in a center (Node.js, transcripts, Redis)- Built a flow-to-code audit tool that cuts complex flow QA from 2 hours to 30 minutes and auto-flags dead ends and orphaned nodes (TypeScript, ChromaDB, React, Tailwind CSS)