Jorge Valdivia Franco
Software Development Manager @Amazon
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WORK HISTORY
Software Development Manager @Amazon
Vancouver, BC, CA
Engineering Manager | Payments & Tokenization | Vancouver, BC ∙ Lead a team of 12 engineers owning mission-critical payment and tokenization services powering 1.2B+ monthly transactions across Amazon Retail, AWS, and Marketplace. ∙ Delivered end-to-end launches of Card-on-File Tokenization, Agentic Commerce, and Amazon Account Updater. ∙ Drove a 40% YoY reduction in production incidents through SRE practices, observability improvements, and automation — cutting mean incident resolution time from 4 hours to 15 minutes. ∙ Accelerated release velocity by 60%, compressing release cycles from 5 weeks to 2 weeks via CI/CD and DevOps transformation. ∙ Reduced cost-to-serve by ~10% YoY through infrastructure optimization and engineering efficiency initiatives. ∙ Led card network integrations with Visa, Mastercard, Amex, Discover, Adyen, Chase, and Stripe — spanning tokenization, authorization, and compliance across global markets. ∙ Spearheaded India data localization and regulatory compliance initiatives, navigating complex cross-jurisdictional requirements. ∙ Grew the team through hiring, promotions to senior levels, and structured career development programs.
EDUCATION
Universidad Peruana de Ciencias Aplicadas
Software Engineer, Software Engineering
University of Liverpool
Master of Science in Information Systems Management, Information Technology
Universidad de Piura
Diploma Business Process Management, BPM
PM Certifica
Diploma Business Analyst, Business Analyst
Universidad ESAN
Project Management Course
SKILLS
ABOUT JORGE VALDIVIA FRANCO
As a Software Development Manager at Amazon with over 18 years of experience in technology, I lead a team of 12 engineers to design, expand, and enhance Tier-1 ( mission critical )payment services that process over 1.2 billion transactions monthly. My work focuses on operational excellence, including reducing production incidents, addressing recurring issues, and optimizing processes to lower operational costs. Collaborating with global teams, we successfully delivered critical projects, such as the global launch of Card On File tokenization, e-commerce tokenization, and agentic tokenization, integrating with payment partners like Visa,Mastercard, Discover, Amex, Chase among others. My mission is to drive scalable and resilient payment solutions that meet the needs of Amazon\'s global customer base. By fostering collaboration and implementing best practices, I empower teams to deliver secure and reliable high-performance payment systems. My approach emphasizes teamwork, innovation, and continuous improvement to ensure operational efficiency and customer satisfaction.
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