Jorge Tellez
Head of Concierge Member Experiences, Velocity Black
- Role
- Head of Concierge Member Experiences at Capital One
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Jorge Tellez
As the Head of the Concierge Member Experiences Team at Velocity Black, a Capital One company, I lead a passionate team that harnesses the power of artificial intelligence and warmth of human experts to create unrivaled experiences for our members.I\'ve led multiple teams at Capital One that developed operations and product strategies, roadmaps, and initiatives to deliver substantial and sustainable bottom-line results by improving operational efficiency and customer experience. Previously, I led non-clinical operations for a private-equity-backed population health management company. As a management consultant with McKinsey & Company, I helped clients solve their most challenging problems and transform their organizations to achieve sustainable performance improvement and increase profitability. As a United States Naval Officer, I built high-performing, cross-functional teams and spearheaded process improvements to maximize impact with limited resources.
Experience
Head of Concierge Member Experiences
Nov 2025 — Present · McLean, VA, US
Education
University of California, Berkeley, Haas School of Business
Master of Business Administration (M.B.A.)
2017 — 2019
Virginia Military Institute
Bachelor of Arts (BA), History
2006 — 2010
Skills
- Program Management
- Security Clearance
- Dod
- National Security
- Military Experience
- Intelligence
- Policy Analysis
- Government
- Leadership
- Project Management
- Training
- Military Operations
- Foreign Policy
- Physical Security
- Surface Warfare
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