Jorge Mendoza

About Jorge Mendoza

I am passionate about revitalizing underperforming businesses and tackling intricate…

Experience

1. Senior Process Engineer

   Space Coast Credit Union

   Mar 2024 — Present · Miramar, FL, US

   I drive operational excellence and profitability by applying advanced Lean Six Sigma methodologies to critical, member-facing processes across the organization, with a focus on delivering measurable improvements in efficiency, service quality, and resource utilization.1. Frontline Process Optimization InitiativesElevating Service Continuity: Led the strategic redesign of branch operations during IT service disruptions, targeting a 25% reduction in service downtime and substantially increasing branch staff productivity through clarified protocols.Optimizing Resource Allocation: Redefined Call Center resource models based on demand analysis, targeting a 30% reduction in Average Speed of Answer (ASA) and a 50% decrease in call abandonment rates during peak periods.Accelerating Product Origination: Currently overseeing the re-engineering of the product origination lifecycle to eliminate process errors, drive overall staff efficiency, and enhance member satisfaction, which directly supports sales velocity.2. Process Mapping & Strategic AlignmentEstablishing Foundational Process Visibility: Completed comprehensive end-to-end process mapping across all frontline channels. This analysis established the data-driven foundation to prioritize systemic and quick-win opportunities, directly supporting key strategic decisions for business scaling and growth.3. Talent Development & MentorshipCultivating Internal Lean Expertise: Mentored a cohort of high-potential leaders through Lean Six Sigma project execution, driving internal capability and projected to deliver significant efficiency gains. These projects are also fundamental to establishing processes required for higher-tier compliance and risk reduction.

Education

• University of Pennsylvania - The Wharton School

  Executive Development Program

• Vanderbilt University - Owen Graduate School of Management

  Executive Education

• University of London

  Diploma

• Yale University - Yale School of Management

  Executive Education

• Universidad Simón Bolívar

  Computing Engineer

• Imperial College London

  Master of Science (MSc)

• Stanford University

  Natural Language Processing

• The University of Chicago Booth School of Business

  Executive Education

• Stanford University

  Specialization

Skills

• Business Analysis
• Strategy
• Banking
• Risk Management
• Business Intelligence
• Team Leadership
• Financial Modeling
• Negotiation
• Project Management
• Program Management
• Corporate Governance
• Business Transformation
• Payments
• Customer Service
• Continuous Improvement
• Insurance
• Management Consulting
• Change Management
• Business Development
• Strategic Planning
• Analytical Skills
• Financial Analysis
• Information Technology
• Operational Excellence
• Leadership
• Performance Management
• Business Process Management
• Project Management Office (Pmo)
• Cross-Functional Team Leadership
• Organizational Design
• Six Sigma
• Management
• Analytics
• Business Strategy
• Process Improvement
• Lean Manufacturing
• Business Planning
• Operations Management