Jorge Ramos
Head of Industry Expert and Specialist TAM- Strategic Industries - Enterprise Support Services
- Role
- Head of Industry Expert and Specialists Tam - Strategic Industries - Enterprise Support Services at Amazon Web Services (AWS)
- Location
- Roswell, GA, US
- LinkedIn followers
- 500 followers
About Jorge Ramos
Helping organizations achieve their Business Outcomes by executing Cultural, Organizational and Digital Transformations using AWS Cloud, wondering how?
Experience
Head of Industry Expert and Specialists Tam - Strategic Industries - Enterprise Support Services
May 2022 — Present · Atlanta, GA, US
Help our customers go faster by having the best Cloud Technology, Operations and Mechanisms that allows them to focus on their customer\'s needs and innovate on their behalf.• Create a team of industry experts to increase Industry Acumen in the Technical Support community• Enhance customer satisfaction by allowing common business language in the technical support specialists• Enable customer networking running events to present initiatives and innovations, while connecting with other players in each industry• Improve operational excellence identifying common solutions, processes and automations to reduce cost, tackle early warnings and self-remediation• Drive the creation of Centers of Excellence for each industry in the Enterprise Support unit of AWS for global impact in more than professionalsAchievements:• Built a consolidated industries team to train 500 Technical Account Managers worldwide in industry specific cloud implementation use cases.• Delivered more than 50 industry specific customer events in all regions with more than participants and generating leads.• Developed 3 new offerings for SAP in all industries with a potential go to market of 200 large customers, 2M USD in monthly revenue estimated.• Participated in the unification of Consulting Services, Support Services and Managed Services to provide a complete offering to enterprise customers.
Education
Saint Viator School
High School Diploma
1985 — 1993
Escuela Colombiana de Ingeniería Julio Garavito
Bachelor of Computer and Information Sciences, Computer and Information Sciences and Support Services
1998 — 2002
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