Jorge Madrigal
Enactus Canada
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WORK HISTORY
@Enactus Canada
Niagara Falls, ON, CA
Voluntariado en la Universidad de Niagara Falls. Cumplir con el calendario de eventos, dar apoyo a los estudiantes para desarrollar projectos de negocio con caracter social.
EDUCATION
IPADE Business School
Postgraduate, Business Management
Tecnológico de Monterrey
BS, Industrial and Systems Engineering
University of Niagara Falls Canada
Master of Management, Business Administration and Management, General
SKILLS
ABOUT JORGE MADRIGAL
Senior Customer Success Manager, industrial and systems engineering with an additional degree in business management. Hiring, training, and coaching of service professionals. Application of lean six sigma concepts to develop process improvements, operational excellence, and efficiency. Data-driven, analytical, and passionate about client-facing, service delivery, and the development of strategies to reduce churn, secure customer retention, and lead to the sale of additional services. Warm, easy to work with, and always willing to help. Additional Skills Include- Great interpersonal skills - Product demos, assistance, and guidance - Teamwork- Identify upsell opportunities - Product adoption - Process improvement- Strategic guidance - Deep customer understanding - Communication skills
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