Jorge Zavala

Experience

1. Network Support Engineer

   Cisco Meraki

   Jun 2024 — Present · Chicago, IL, US

   Delivered support for Meraki’s full-stack networking portfolio, including Security Appliances (MX), Switches (MS), Wireless (MR), Cameras (MV), Sensors (MT), and Systems Manager (SM)-Troubleshot Layer 2 technologies including: STP/RSTP, trunking, EtherChannel, MAC address tables, and port security across Meraki MS switches-Assisted in reviewing and addressing Layer 3 configurations including: Inter-VLAN routing, static routing, OSPF, and BGP for dynamic routing in hybrid environments-Supported DHCP relay and DHCP server services on Meraki switches and security appliances for scalable IP address management-Implemented and maintained site-to-site and client-based VPNs using IPsec, including dynamic peer routing and failover using Auto VPN and SD-WAN-Assisted in tuning and optimizing live Meraki MR wireless deployments: SSIDs, RF profiles, band steering, DFS channels, fast roaming (802.11r/k/v), and load balancing-Leveraged wireless health, RF spectrum analysis, and client connectivity insights to proactively resolve issues affecting wireless user experience-Assist in configuring firewall rules, Layer 7 traffic shaping, content filtering, and enforced security posture using Meraki’s AMP, IDS/IPS (Snort-based), and threat grid integration-Troubleshot across multi-vendor environments including Cisco ASA, Palo Alto, Aruba, Fortinet, and cloud platforms like Azure & AWS, integrating Meraki via site-to-site VPNs and vMX appliances-Utilized Syslog, NetFlow, SNMP, and dashboard APIs for monitoring, alerting, and automation-Performed deep-dive packet captures with Wireshark and Meraki’s integrated tools to diagnose latency, packet loss, and Layer 7 issues-Assisted in designing and scaling Meraki network deployments for multi-site environments, aligning network architecture to customer business goals and security standards

Education

• Collin College

  Associate of Applied Science

• Collin College

  Associate of Arts and Sciences - AAS

• University of North Texas

  Computer Science