Jorge Rodrigues

WORK HISTORY

SKILLS

ABOUT JORGE RODRIGUES

I am a focused individual with 6 years experience in Salesforce platform and 4x Salesforce certified Please find below my professional expertise and major achievements :• Experience within Five implementations: Advanced Admin skills and extensive knowledge on the project life-cycle (SDLC). • Comprehensive understanding of CRM Business processes like campaign management, Lead Management, Account Management, Case Management and Call Center.• Experienced End to End Project manager, running Business analysis, gathering requirements from multiple Stakeholders and managing UAT Teams across various regions.• Product owner of sprint backlog and user stories within the customer service platforms across all regions.• Extensive Customer Service Experience.• Experience mapping existing business processes and provide System based solutions that increase efficiency and reduce operating costs.• Strong experience building relationship across various vendors.• Experienced analyst, expert building custom report types, advanced reports, Dashboards and designing surveys.• Developed process enhancements through automations like workflows.• Large experience creating campaigns on multiple channels for various countries across the EMEA Market.• Fully trained on Marketing Cloud• Experience Hosting Calls and gathering requirements from local offices located on EMEA Countries.• Solid experience within both the Agile Scrum and waterfall frameworks.• Demonstrated leadership and team management skills in IT project context.• Excellent communication and inter-personal skills, accustomed to working in large and small team environments.