Jorge Olivo

Business Relationship Manager @Tata Consultancy Services

Ensure customers are engaged and delighted while meeting business objectives, strong foundation in customer profiling and segmentation, being highly empathetic to the customer experience of our service. Craft customer interactions that are engaging and delightful building communication and experience strategies for our clients to increase customer loyalty. Resource management, development and staff facilitator, overall leadership and coordination efforts to ensure projects are completed on schedule and within budget on different geographies. • Nurture and develop existing relationship. • Work with clients\' executive team to identify and address corporate challenges, • Provide advisory services, share concepts and speak agnostically, by recommend and cross-sell suite of services solutions. • Anchor RFX/RFP/RFI responses and manage proposals, ensure governance rhythm and business reviews. • New business generator (within actual and new customers) • Project Manager. • Managed unique type of projects within TCS (KPO, High Tech) • Continuous Incremental revenue QoQ