Jorge Moreno

About Jorge Moreno

Motivated leader with extensive experience recruiting, selecting, training and developing employees for high-volume business operations. Record of developing people to succeed and to earn promotions. Noted for excellence through formal evaluation processes. Personal strengths include communication, team leadership and motivation, goal setting and planning, relationship development and management- level employee training. Bachelor’s degree and native fluency in spoken, written and business Spanish.

Experience

1. Service Manager

   CSC ServiceWorks

   Apr 2016 — Present · US

   This position will work with and assist the Operations Manager in performing various job duties relating to the service department, warehouse, delivery and distribution of parts as assigned by the company.Some of my duties as a Service Manager include:*Supervise service technicians. Follow up on all incomplete calls, seek to understand reasons for the incomplete calls,*Communicate and personally interact with all clients,customers, and future prospects.* Address all complaints and concerns from our customer promptly and consistency *Maintain and inventory all service related vehicles as it relates to company policy.*Maintain and inventory all service related vehicles quarterly.*Review reports; make use of the reports to ensure timely, cost effective service to all accounts.*Daily monitor and repair of vandalized locations.*Uniform ordering and compliance.*Provide training tools and reports for improvement of the service and delivery staff by properly teaching, coaching, and developing *Order equipment and schedule all deliveries and removals.*Correct all location problems with buildings, utilities, contracts *Must hold a minimum of semi-annual service and installation meetings.*Hire, discharge, discipline staff members and maintain accurate employee records. Praise, Coach, develop, and recognize the team *Perform other duties as required.

Education

• Long Island University

  Associate of Science (A.S.), Business Administration and Management, General

  1994 — 1998

• La Guardia Community College

  Associate's degree, Business, Management, Marketing, and Related Support Services

  1992 — 1994