Jorge Jorge O. Licea Licea
Desktop Support Specialist at Union City Police Department @Mondo
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WORK HISTORY
Desktop Support Specialist at Union City Police Department @Mondo
Union City, CA, US
Support and maintain all computers in the Police Department, City Hall and satellite locations through-out the city. Updated all Window 7 computers to Windows 10. Managed the computers in AD. Managed inventory and was responsible for ewasting old or nonfunctional hardware. Result in reducing aged outdated systems in inventory for accurate serviceable system. Provided first and second line support for computers, both hardware and software, printers, and more with speed and efficiency and received acknowledgement for my excellent customer service. Maintained all squad car computers as well as all Officer camcorders
SKILLS
ABOUT JORGE JORGE O. LICEA LICEA
SUMMARY of ACCOMPLISHMENTSSystem Analyst with extensive experience with fast growing company that needs a highly skilled employee that can start running the very first day. Objective: to find a position to be a key player to the success of a growing IT organization by first rate support including installing, configuring, repairing and upgrading computers, printer, hardware, software and peripherals. Analyst skills include:• Supporting all of the MS Office Suites• Excellent Troubleshooting with PC hardware, Mac and Software/ Problem Solving • Data Security, Backup, Spyware detection, Removal of virus & Recovery• World-Class Customer Service• Excellent interpersonal skills with executive staff under high pressure situations • Excellent communication skills with Technical and non-technical customers• Extensive Knowledge of TCP/IP, DNS, WINS, DHCP, and VPN• Extensive knowledge with Microsoft Exchange and Active Directory• Creating and deploying system images using Ghost and via PXE boot
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