Jorge Gonzaga
Director, Global Evip Programs, Customer Experience & Operations @Sirva
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WORK HISTORY
Director, Global Evip Programs, Customer Experience & Operations @Sirva
EDUCATION
Training
Diploma in Strategic Management & Leadership (Level 7)
London South Bank University
BA (Hons), Modern Languages and International Studies
Training
Diploma in Strategic Direction & Leadership (Level 8)
SKILLS
ABOUT JORGE GONZAGA
Personal Profile:I’ve spent over two decades leading global operations, building high-performing teams, and transforming service delivery across EMEA, APAC, and the Americas. My career has taken me from hands-on operational roles to directing multi-region strategies that deliver measurable impact — from 98% customer satisfaction to 100% client retention.What drives me is scaling operations without losing the human touch. I believe operational excellence isn’t just about processes and metrics — it’s about creating an environment where teams thrive, clients feel valued, and change becomes an opportunity rather than a disruption.I’ve led complex integrations, designed tri-regional delivery models, and navigated organisational change with minimal attrition. Along the way, I’ve learned that the key to sustainable growth lies in aligning people, processes, and purpose.
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