Jorge Galindo
| IT |
- Role
- System Administrator at BMC Software
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
Experience
System Administrator
Feb 2024 — Present · Houston, TX, US
Led provisioning and maintenance of 12 RHEL‑based Control‑M clusters (dev, QA, staging, production), applying monthly OS and agent patches in scheduled windows and cutting per‑cluster maintenance time by over 70%- Monitored 200+ daily batch workflows via Control‑M Enterprise Manager dashboards, defined severity‑based alert thresholds for critical errors, triaged and escalated incidents within SLA targets- Applied the BMC AMIGO migration‑readiness program to prepare QA and production environments, conducting OS baseline assessments, dependency mappings, and rollback procedure documentation to ensure zero‑downtime transitions- Validated 4 quarterly Control‑M releases running 60+ functional and performance tests in lab clusters and surfacing pre‑prod issues that reduced post‑release support tickets by 50%- Oversaw installation and renewal of 80+ SSL/TLS certificates, customizing each deployment to regional and client‑specific compliance standards- Investigated and resolved critical job‑failure incidents via log analysis and Control‑M diagnostics, reducing repeat failures by 35%.
Education
Stephen F. Austin State University
Bachelor's degree
2018 — 2023
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