Jorge Flores
Desktop Support Manager at Newmark
- Role
- End User Support Lead - West at Newmark
- Location
- San Mateo, CA, US
- LinkedIn followers
- 500 followers
About Jorge Flores
Experienced Desktop Support Manager with a demonstrated history of working in the…
Experience
End User Support Lead - West
Sep 2017 — Present · San Mateo, CA, US
Experienced Desktop Support Manager with a strong background in managing and supporting large-scale IT infrastructure in the Commercial Real Estate industry. Skilled in project management, end-user training, and team leadership.Responsibilities-Manage the West region territories for a large Commercial Real Estate firm, including office consolidations/moves, end-user training, and escalations for business lines-Lead and manage the Site Services Team to ensure efficient and effective support of end-users-Develop and implement IT strategies, policies, and procedures to improve overall operational efficiency and effectiveness-Serve as the primary point of escalation for all IT-related issues within the West region-Collaborate with cross-functional teams to identify and implement new technologies that align with business objectives-Ensure compliance with IT security policies and procedures, and develop strategies to mitigate potential risks-Manage IT budgets, contracts, and vendor relationships to ensure cost-effective solutions and services.Skills:Project managementTeam leadership and managementEnd-user training and supportIT infrastructure managementStrategic planning and executionVendor management and contract negotiationRisk management and mitigationCompliance and security awareness
Education
Universidad de San Carlos de Guatemala
Mechanical Engineering
1988 — 1991
Skills
- Team Leadership
- Budgets
- Vendor Management
- Microsoft Office
- Escalations Management
- Servicenow
- Business Development
- Real Estate
- Itil Certified
- Project Planning
- Skype
- Integration
- Change Management
- Project Management
- Customer Support
- Employee Training
- Help Desk Implementation
- Customer Service
- Negotiation
- Business Relationship Management
- Jabber
- Asset Management
- Contract Negotiation
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