Jorge de Hoyos

About Jorge de Hoyos

Over 10 years of experience in leading technical teams, identifying key areas for efficiency and development, network design, network infrastructure implementation, network administration, escalation support, project management, and monitoring/analysis which includes proficiency working in 24/7, mission critical environments on various technologies including but not limited to SD-WAN, routing, switching, security, firewalls, wireless and data center technologies.

Experience

1. Director of Network Engineering

   Nitel

   Jan 2023 — Present · Chicago, IL, US

   Leader of a team of Network Engineers responsible for the design, implementation, and escalation support for hundreds of North American SDWAN customers; product development and validation testing of new solutions and features; and the design, deployment, and life-cycle management of our Core infrastructure for circuit customers. Management of customer relations and escalations to provide the best customer experience and solutions to ensure customer retention. Identifying key areas for efficiency and growth for the Engineering team and assisting in areas of development for other teams. Specific Technologies handled include but not limited to: Cisco/Viptela SD-WAN, Barracuda SDWAN, Versa SDWAN, VeloCloud SDWAN, Meraki SDWAN, CloudGenix SDWAN, Palo Alto Firewalls, Cisco ASA Firewalls, Fortinet Firewalls, Cisco ASR Routers, Cisco Catalyst/Nexus Switches, SolarWinds Orion, InfoBlox, PRTG, and Wireshark. Technologies in network environment include, but not limited to: SD-WAN, routers, switches, security, firewalls, and related technologies such as MPLS, P2P EVPL, IS-IS, OSPF, BGP, OMP, TINA, and DMPO. Training and procedural documentation for the Engineering, Network Operations Center (NOC), Managed Service Center (MSC), and Activations teams.

Education

• Palo Alto College

  Associate of Arts (A.A.), Business Administration and Management, General

  2013 — 2015

• Palo Alto College

  Associate of Science (A.S.), Mathematics

  2013 — 2014

Skills

• Vmware
• Ethereal
• Cisco Switches
• IT Solutions
• Qos
• Rip
• Ips
• Linux System Administration
• Ospf
• Eigrp
• Cisco Routers
• Solarwinds
• Nagios
• Sniffer
• Pat
• 802.1x
• Dmvpn
• Cisco Ios
• Comptia a+ Certification
• Green IT
• Cisco Catalyst
• Hsrp
• Hp Switches
• Vlan
• Remedy
• Local Area Network (Lan)
• Ids
• Wireshark
• Cisco Nexus
• Customer Service
• Nessus
• Radius
• Hp Routers
• Vpn
• Ieee 802.11
• Cisco Asa
• Wide Area Network (Wan)
• Juniper
• Bgp
• Acl