Jorge Casas
IVR & Contact Center Automation Software Engineer
- Role
- Senior Ivr Software Engineer at Vanguard
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Jorge Casas
Over 30 years experience in software architecture, development, and management. System…
Experience
Senior Ivr Software Engineer
Jun 2016 — Present
Responsible for Genesys, Interaction Routing and Contact Center / IVR (Interactive Voice Response) software and technologies, ServiceNow/JavaScript and Python automation.
Education
Capitol Technology University
Master of Science (With Honors)
2005 — 2009
Bucks County Community College
Associate of Arts
1980 — 1982
La Salle University
Bachelor of Arts (Cum Laude)
1983 — 1988
Saint Joseph's University
Bachelor of Science (BS)
1982 — 1983
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