Jorge Aragón
HPE Services
- Role
- Senior Manager, Product Issue Resolution at Hewlett Packard Enterprise
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Jorge Aragón
Technology professional with 19+ years of experience driving solutions and exceeding customer expectations. Expertise in advanced diagnostics, troubleshooting, and ensuring interoperability across complex systems including SAN, Ethernet, and Compute. Adept at collaborating with engineering, executives, and customers to set and exceed shared goals.
Experience
Senior Manager, Product Issue Resolution
Mar 2023 — Present · Houston, TX, US
Lead product issue resolution for HPE\'s Block Storage Products, driving team performance and ensuring customer satisfaction.Spearheaded the transformation into a tierless support organization, designing and implementing engineer-led support models across multiple new product introductions. Successfully retain customers during critical escalations by communicating effectively and demonstrating a strong commitment to resolving several high-profile issues.
Education
Universidad Latina de Costa Rica
Bachelor of Engineering - BE, Mechanical Engineering
2009 — 2011
Washington State University Graduate School
Master of Business Administration - MBA, Business Administration and Management, General
Skills
- Hp Proliant
- Hp
- Data Center
- Microsoft Office
- Active Directory
- Windows Server
- Vmware
- Linux
- Hp Products
- IT Service Management
- Virtualization
- Troubleshooting
- Operating Systems
- Project Management
- Servers
- Itil
- Storage
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