Jorge Andrade

Customer Service Specialist @United Airlines

Boise, ID, US

Superior customer service as front-line agent.• Ticketing and rebooking passengers, solving problems with reservation and travel documentation (TIMATIC Travel Information Manual Automatic)• Kept records of customer interactions, processed customer accounts and filed documents.• Collaborated with team to quickly resolve customer complaints with appropriate action.• Effectively managed approximately 800 + passengers daily and providing training to make sure that the whole team was performing their tasks properly.• Presenting monthly report and coordinating enforcement on marketplaces, websites, social media, and Mobile Apps including LATAM clients.• Generate reports related to client with service performance, goals, compliance status, and others when required.• Provide recommendation to the brand protection program working closely with clients and internal team.

Estácio

Human Resources Management/Personnel Administration, General

Estácio

Human Resources, Human Resources Management/Personnel Administration, General

University Estacio de Sa

Human Resources / Recursos Humano, Human Resources Management and Services

Estácio

Associate's degree, Human Resources Management/Personnel Administration, General

Brigham Young University - Idaho

Bachelor's degree, Web/Multimedia Management and Webmaster

ITEBA

Associate's degree Technologic , Security and Enviromental area