Jorene Griffin
✨ Sr. Manager, Customer Success at Digital Realty ✨ Voice Over Actor ✨
- Role
- Sr Manager, Customer Success at Digital Realty
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Jorene Griffin
For over 20 years my focus has been to excel in the area of Telecommunications and Account Management within Corporate America. Working with persons of all backgrounds, cultures and professions are a particular highlight of my work day. By living outside the United States for half of my life, I have a unique perspective on people, process and business practices. My work history shows extreme competency in Human Resources, Telecommunications and Account Management fields. My skills range from Health & Welfare Claims/Appeals, Management, New Hire Training Coordinator, Vendor Management and Account Management within Telecommunications.
Experience
Sr Manager, Customer Success
Mar 2023 — Present · Dallas, TX, US
Maintain and understand customer portfolio• Execute life-cycle events throughout customer’s time with the company, including Closed Loop Management, Onboarding, Training, Implementation, Service Reviews, KPI/SLA Tracking, Escalations Management• Leverage relationship with customers to ensure meeting all my customer requirements and identifying ways to improve their experience with the company. • Partner with our Sales and Portfolio teams to execute renewal agreements and identify customers that may be candidates for expansion to colo, scale and/or hyperscale solutions• Strong working knowledge of Data Center Operations
Education
Grand Canyon University
Bachelor of Business Administration - BBA, Applied Management
St Johns College
Associate's Degree, General Studies
1997 — 1999
St Catherine Academay
High School Diploma, Academic Sciences
1992 — 1997
Skills
- Account Management
- Microsoft Office
- Sales
- Salesforce.com
- Management
- Human Resources
- Customer Relationship Management (Crm)
- Training
- Private Ip
- Networking
- Mpls
- Telecommunications
- Analysis
- Voip
- Appeals
- Employee Benefits
- Ethernet
- Vendor Management
- Customer Service
- Managed Services
- Event Planning
- Multiprotocol Label Switching (Mpls)
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