Jordyn Shave
Client Advisor (Luxury Retail) Customer Support & Relationship Management @Fortem & Mode
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WORK HISTORY
Client Advisor (Luxury Retail) Customer Support & Relationship Management @Fortem & Mode
GB
Delivered high-touch, personalised customer service within a luxury retail environment • Built strong rapport with repeat customers by understanding preferences and tailoring product recommendations • Acted as a trusted advisor, supporting clients from initial engagement through purchase and aftercare • Handled enquiries and transactions with discretion, professionalism, and attention to detail • Maintained counter presentation, stock levels, and visual standards in line with luxury brand guidelines
EDUCATION
University of Winchester
Bachelor of Arts - BA, Sports Studies
ABOUT JORDYN SHAVE
I’m a client-focused Account Support / Client Operations professional with experience supporting multiple customer accounts, onboarding, CRM administration and day-to-day coordination.I’ve worked in fast-paced environments handling inbound enquiries by phone/email, managing documentation, updating CRM records (HubSpot/Zendesk/Bullhorn), tracking actions via Excel, and ensuring follow-ups are completed accurately and on time.Strengths: client communication, onboarding support, account administration, scheduling, reporting, workflow coordination, stakeholder management.I’m currently seeking a remote (or hybrid) role in Account Support, Customer Success Support, Client Operations, or Sales Support.
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