Jordyn Chaplin

About Jordyn Chaplin

Knowledgeable and performance-driven Customer Success Manager with a wealth of experience in managing multiple accounts, increasing sales and revenue, developing client on-boarding processes, and organizing various professional events and meetups. Possess strong customer orientation, great communication skills, excellent problem-solving skills, and significant ability to successfully lead and manage a group of people.

Experience

1. Sr Customer Success Manager

   ServiceNow

   Mar 2026 — Present

   Serve as a strategic advisor to public sector executive stakeholders, aligning ServiceNow solutions with agency mission objectives and digital transformation priorities.Own end-to-end customer lifecycle management for a portfolio of public sector accounts, driving adoption, value realization, and long-term platform expansion.Lead Executive Business Reviews (EBRs) to communicate ROI, performance metrics, and roadmap alignment.Partner cross-functionally with Sales, Solutions Consulting, Support, and Product teams to deliver seamless customer experiences.

Education

• Frostburg State University

  Bachelor's degree, Communication and Media Studies

  2012 — 2017

Skills

• Writing
• Microsoft Word
• First Aid
• Public Speaking
• Powerpoint
• Microsoft Excel
• Communication
• Interviewing
• Positive Work Environment
• Persuasive Speaker