Jordyn Burden

About Jordyn Burden

ABOUT I am a dedicated Patient Care Specialist and Healthcare Subject Matter Expert, committed to improving healthcare service delivery and patient satisfaction. I thrive in roles that allow me to leverage my deep understanding of patient care coordination, healthcare communication, and team leadership to make a meaningful impact on patient outcomes and healthcare efficiency. In my recent positions with Midi Health and HIMS, I have honed my skills in providing empathetic customer service, managing complex patient inquiries, and facilitating seamless collaboration among healthcare professionals. My approach is patient-centered, ensuring that every interaction adds value to the patient\'s healthcare experience. My background in clinical support, particularly during my time at Royal Springs Rehab and Nevada Integrated Health Center, provided me with hands-on experience in patient care, vital monitoring, and adherence to strict healthcare protocols. This experience, combined with my leadership roles at Bank of America and Carl\'s Jr, has equipped me with a robust operational efficiency, problem-solving, and team management skill set. My achievements include: Medical Billing and Coding Certification via Nevada Career Institute Nursing Assistant Certification via Desert rose Adult educational school User Interface and User Experience Design course - Avocademy Enhancing customer interaction and service quality at Midi Health, improving patient satisfaction and access to care. Streamlining agent support processes, significantly improving the efficiency and effectiveness of healthcare communications. Leading a 20-person team through the high-demand period of the pandemic unemployment assistance program at Bank of America. I am passionate about contributing to a healthcare environment prioritizing patient care excellence and operational efficiency. I aim to apply my diverse skills in a role that challenges me to continue making a difference in the healthcare sector. Driven by a commitment to excellence and a desire to contribute to advancing healthcare services, I am eager to connect with like-minded professionals and organizations. If you\'re interested in discussing how my background and expertise can benefit your team, please feel free to connect with me on LinkedIn or email me directly at j••••••••@aol.com.

Experience

1. Medical Insurance Biller (Asc)

   HCA Healthcare

   Jul 2024 — Present

   Verified insurance and ensured accurate coding on every claim for HCA Healthcare• Submitted all necessary documents with claim codes and handled rejections via Waystar

Education

• University of Nevada-Las Vegas

  UX | UI Design Cert.

  2024 — 2025

• Western Governors University

  Bachelor of Finance

• Desert Rose High School

  Cna

• Nevada Career Institute

  Medical billing and coding

  2023 — 2024

• Legacy High School

  High School Diploma

  2014 — 2018

• Avocademy

  UX UI Cert

  2023 — 2024