Jordy Jose
Rpa Business Process Consultant Product Owner @Cigna Healthcare
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WORK HISTORY
Rpa Business Process Consultant Product Owner @Cigna Healthcare
Richmond, VA, US
Experienced in driving automation initiatives with a focus on use-case discovery, cost/effort estimation, process documentation (PDD), business/technical requirements, test planning, product demos, UAT facilitation, release planning, and post-production support. Successfully delivered automation solutions that resulted in significant cost savings to clients.Key Automation Projects & Impact:1. Medical UM Case Intake (Fax, Web, Phone) – Automated intake processes using RPA BOTs, AI/ML, and ProviderLink, leading to a combined annual savings of $8M2. Behavioral UM Case Intake – RPA BOT & Web Intake implementation saved $3M annually3. Dental Provider & Office Location Network Association – RPA BOT & Salesforce integration resulted in $2M annual savings4. Dental Provider Directory Communication – Automated workflows using RPA BOT, Salesforce, and Microsoft Outlook, saving $2M per year5. Behavioral Provider Credentialing Communication – Streamlined provider credentialing via RPA BOT, leading to $1M annual savings6. Medical Case Management Review – RPA BOT-driven process that reviews a CM case with just sending an email. Saved $8M annually7. Medicare/Medicaid Provider Data Management using sPayer & sDirectory (Symplr) – Automation enhancements generated $2M yearly savings
EDUCATION
St Thomas College
Science, English, Mathematics
Mahatma Gandhi University
Bachelor of Technology (B.Tech.), Computer Science
ABOUT JORDY JOSE
With 19 years of experience in IT and business, I possess strong analytical and problem-solving skills and have taken on various roles such as RPA Process Architect, Product Owner, Team Lead, Business/Systems Analyst, Application Developer, and Production Support Analyst. I have excellent knowledge in the Healthcare domain and ample experience in SDLC(Waterfall, and Agile methodologies), as well as RPA projects.I have successfully led and coordinated complex projects and contributed to the entire implementation life cycle, from analysis and design to construction, testing, implementation, and warranty support. I am proficient in requirements elicitation, analysis, and management of various artifacts, including Use Cases, User Stories, Epics, Acceptance Criteria, Flowcharts, Functional, and Non-Functional Requirements.My experience in working with inter-organizations, geographically separated teams, and vendors in a globally virtual environment is considerable. Additionally, I have extensive experience in production support and issue handling and have handled root cause analyses and corrective actions to achieve short and long-term business goals. I have also worked on large-scale, multi-year projects and government mandates and have developer experience in Data Warehousing & BI tools & Mainframe. I am certified in ITIL V3F, AHIP PAHM, and I am a Scrum Alliance Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), and a SAFe 6 Certified Product Owner/Product Manager.In my current role, I focus on process improvements and cost savings through RPA-based project implementations(with AI/ML), driving measurable business value and efficiency gains for customers.
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